A LITTLE HELP
Let’s get you
unstuck.
Help for Ingrede. The app is currently preparing for release.
Your first scan
- Create an account and sign in.
- Open Scan and take or choose a clear ingredient-label photo.
- Tap Analyze. The photo is sent for online AI processing.
- Review the summary, recognized text, flagged ingredients and limitations alongside the original label.
Common questions
Why do I need an account?
Your account lets the service verify access and keep track of your available scans. Create an account, confirm your email if requested, and sign in.
What makes a good label photo?
Use even lighting, avoid glare, and keep the entire ingredient list sharp and readable. Crop out faces, addresses and other personal information.
Why did the analysis fail?
Check your internet connection and remaining scans, then try a clearer photo. If the service is temporarily unavailable, try again later.
Can I rely on the score for an allergy or medical decision?
No. AI can make mistakes, and a score does not guarantee safety. Check the packaging and consult a qualified professional when needed.
Where do I change language or appearance?
Open Settings to choose one of the eight supported languages and change the appearance.
How do I delete my account?
In Settings, choose Delete account, enter your password and confirm. This permanently removes your account, profile, scan usage and retained analysis results from the active app database. Uninstalling the app alone does not delete your account.
Still need a hand?
Email your app version, phone model, operating system version and the steps that led to the issue. Tell us what you expected and what happened.
Do not send passwords, confirmation links, medical records or unredacted screenshots.
samson.azizyan@gmail.com ↗For account-deletion help, email us from the address used for your account. We may need to verify ownership.